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SECURITY / PRIVACY & COOKIES POLICY

Security

Our commitment at Ennia Fashion Lingerie USA is to ensure that when you shop for Lingerie Online with us the experience is safe, convenient and worry free. The privacy and security programs we have installed guarantee your security and provide an excellent shopping experience. All of your personal information is protected by our Extended Validation (EV) certificate with the green bar at the top of your Browser which has a 256 bit encryption methodology and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet. This certificate is issued by Comodo and confirms the validity of this licence and its issuing to European Fashion Dynamics Ltd.

Card Processing

For all credit card and Debit card processing in the UK we use the services of Securetrading, a leading independent and UK based credit card verification company (SecureTrading).  They have partnered with all of the leading UK banks and have an excellent  reputation for highly secure card processing systems.

Privacy Policy:

Ennia Fashion Lingerie USA complies in the following areas:

  • We do not store credit card details nor do we share customer details with any 3rd parties
  • We do not sell, rent or disseminate any of your personal information to other parties.
  • We do not, send random marketing emails to personal email addresses (spam).
  • We do not trade or exchange any personal information about you.
  • We conform with the requirements of the Data Protection act, 1998.

When you are placing our order with us we will not ask you for any unnecessary personal information, nor will we use any of the personal information you divulge to us in any way that you have not been informed about first.  From time to time, we do email customers that have brought from us before, this is purely related to special offers, the issuing of loyalty vouchers and news about our range of products. We may also contact you after you have placed your order in regards to either obtaining further information regarding your account payment method or your order in relation to identification.

Delivery Policy:

  • Shipping services: For domestic and international shipping, these include the services of  USPS in the USA,  Royal Mail(UK), Australia Post and  DHL.
  • Delivery timeframes: These vary from 1 to 10 days depending on the availability of the product.  The large majority of orders are sent out / dispatched in a 24/48 hours window, the only exception being items requiring a pre-order direct from the manufacturer.

Refund/Cancellation Policy:

  • Timeframes Refunds - Once the goods have been received back at our Depot and checked off as being eligble for a refund then you can expect to be refunded with 72 hours, please allow 3 days for this to be shown asa  credit against the original payment method used when you ordered from us.
  • Order Cancellation - The majority of orders can be cancelled prior to dispatch, order cancellations advice should be sent to us via email to customercare@ennialingerie.com  Please note the following exception to cancellations: Pre-order items (items made to order from the Manufacturer) cannot be cancelled after order placement, however a full credit can be applied or exchanged for alternative goods in these circumstances.

Cookies

A "Cookie" is a piece of technology that is used by a vast majority of website software on the internet which assists in delivering and improved customer/visitor experiences. This cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of the website. Most web browsers automatically accept cookies so there is nothing you need to do.  Any cookies our website may use does not impinge or interfere with your privacy or data held on your PC in any way.

Ennia Fashion Lingerie USA only uses cookies to determine your geographical location and remember it next time you visit our website, having your privacy setting at “block all cookies” will mean we cannot remember which of our four locations (UK, AUS, USA & EU) you prefer for future visits.

                
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